Help Center FAQs

Create a personal account with us--simply click the Account icon at the top right corner of the web page, enter your email address, and store all of your billing and shipping information just once. Account access will be granted using two-factor authentication, sending a unique one-time code to the email address on file for the account. You can also create an account during the check-out process. Your credit card information may be saved for use in future purchases; if not, you will need to enter your credit card information with each purchase.

If you have forgotten your password, Click Here and then click the "Forgot Password" link. You will need to enter the email address associated with your account and click the Submit button. You will be sent an email with instructions on how to reset your password.

Edit your account information by clicking on the Account icon at the top right corner of the web page, and logging in to your account. You will be given options to edit your account under the appropriate section.

To view your order history, click on the Account icon at the top right corner of the web page and login to your account. Order history can be seen in the My Orders section of the account page.

To read the Shipping policy Click Here.

To read the International Shipping policy Click Here.

If for any reason you need to return a product, please call an Emu Therapy Customer Care Agent at 1-800-289-0589. Returns caused by a fulfillment error on the part of Emu Therapy will be at no charge to the customer, but payment for return shipping due to other reasons may be the responsibility of customers.

If you do not receive your order within 5-7 business days from the day it was shipped, or you receive your order with damaged products, please call a Customer Care Agent at 1-800-289-0589.

• Order Online: EmuTherapy.com
• Order by Phone: 1-800-289-0589
• Order by Mail: Emu Therapy PO Box 57064 Oklahoma City, OK 73157
• Order by Fax 1-866-943-3950

FOR YOUR CONVENIENCE, EMU THERAPY OFFERS YOU MULTIPLE WAYS TO PAY!

Emu Therapy accepts the following credit cards:

• Visa
• MasterCard
• Discover
• American Express

Emu Therapy offers the following online check-out method(s):

• Amazon Pay - Use payment methods you have already saved on Amazon.com.
• Google Pay - Use payment methods you have already saved in your Google account.
• PayPal - Click here to set up your free PayPal account.
• MetaPay - Use payment methods you have already saved within Facebook or the Meta family of services.
• Shop Pay Installments

1. Add items to your online cart.
2. Select Shop Pay as the payment method at check out.
3. Sign up for Shop Pay if you don't already have an account (requires a mobile phone with text messaging capabilities).
4. Choose to pay in 4 equal 0% interest installments.
5. Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email before each payment to remind you.

Emu Therapy also accepts:

• Personal Checks
• Money Order
• Debit Cards

Note: Paying with a personal check or money order increases the normal order processing time which delays the receipt of your order.

We encourage you to use an order form so that we may complete your faxed or mail-in order more quickly and accurately. You may download and print an order form by clicking here. To view and print the form, you will need Adobe Acrobat software which can be downloaded free by clicking on the following link: Adobe Acrobat Reader.

• You will receive a shipping confirmation email once your order has shipped. This email will provide you with the shipping confirmation numbers necessary to locate your order.
• If you did not provide us with an email address, please keep your Order Confirmation number readily available from the time of purchase. Our Customer Care Center will be able to track your package for you. Just call 1-800-289-0589.
• To track your order online. Click the My Account You will need to login to your account on EmuTherapy.com. Once you have logged in your orders will be displayed and you can see the current delivery status. Select the order by clicking on the order number shown. The tracking number for your package will be displayed along with the specified carrier. You can click on the link to track the package directly from your account login.

If you wish to edit or change your order after it has been placed, simply send us an email or call a Customer Care Agent at 1-800-289-0589 explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.

Buy with confidence with the Emu Therapy 60-Day Money Back Guarantee.

We are so certain that you will love the products you get from Emu Therapy that we stand behind them with a 60-day money back guarantee. Contact us within 60 days of your purchase, let us know what you experience is, and we will do what it takes to resolve the situation, including coaching you on the best ways to use the products and tips from years of customer feedback involving different circumstances. Still, not all products work for all people, so if you are not 100% satisfied, you can return any unused products for an exchange or, if you prefer, a full refund of the purchase price (excluding shipping).

Guarantee does not apply to subscription, membership, or other services sold or provided by Emu Therapy.

*NOTE: Pure Prime Emu Oil 4-oz., 8-oz., 1-qt., and 1-gal. bottles are NOT covered by the 60-day money back guarantee, but the Pure Prime Emu Oil 0.25-oz. sample bottle is. We ask that if you are a first-time emu oil buyer, please purchase the sample bottle to see how you like it. If you are satisfied, then you can order the larger sizes with confidence.

You can redeem your coupon once you begin the checkout process. Enter the coupon number in the box that contains the prompt “Enter Coupon Code Here” and click Apply. Once the page refreshes, you will see the coupon amount deducted from your total amount. Note: Only one coupon code is accepted per order.

If your coupon code is for a free item, you must be sure the item has been added to your cart at its regular cost. Once you begin the checkout process and reach the payment page, add the coupon code and click apply. The free item will be updated to show at no cost.

Contact Emu Therapy.

Learn about Emu Therapy.

Learn about the reasons to Buy Direct From the Manufacturer.

Learn about Genuine Emu Therapy Quality products.

Learn about the Emu Therapy Reseller Program.

Our Customized AutoShip program allows you to lock into current pricing and have your products automatically shipped in intervals of your choice. Learn More

Do you know a friend or family member in pain? Send them an Emu Therapy referral pain relief kit today! 

To learn more, click here. 

Read the Terms of Use.

Prices on this website are subject to change without notice. Emu Therapy, its resellers and affiliates utilize many health and nutritional publications to provide you with information about our quality products. The information provided, whether written or verbal (from Emu Therapy's agents, employees, resellers and affiliates), has not been evaluated by the United States Food and Drug Administration. Emu Therapy's agents, employees, resellers, and affiliates are not authorized to provide medical or other professional advice. For questions, please consult your physician. Except where specifically indicated, the products are not intended to diagnose, treat, cure or prevent any disease. We are not responsible for any typographical errors.

*Emu Therapy will not be held responsible for international orders that never make it past your country’s customs office. Please check with your customs office before placing your order. No refunds will be given for items that are seized by your local customs agents.

Emu Therapy respects your privacy. Review our privacy policy.

Emu Therapy takes pride in keeping your personal information safe and secure. Our shopping system is 128-bit encrypted which is a virtually unbreakable encryption under global standards used by the most secure shopping Web sites.

We use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the internet as jumbled code, and decoded on our secure server. It cannot be read in transit.

To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser.

• During the checkout process you will notice the "http" in your browser's URL location has changed to "https".
• Depending on which browser you use, your browser will display a closed lock located in the right-side of the address bar, left-side of the address bar, or lower-right corner of the browser.

The EmuTherapy.com web site will display these visual clues to reassure you that your information is being transferred securely.

In addition we will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency, or individual.

Emu Therapy complies with the Visa/MasterCard PCI security standard.