Shipping Policy

Emu Therapy offers free standard shipping on direct consumer orders valued at $69 or more after all discounts and promotions are applied. It is at our discretion which shipping method is used, but will often be either USPS Ground Advantage or UPS Ground.

Standard shipping on any size order is calculated using real-time rates based on the delivery address. This includes the continental United States, Alaska, Hawaii and US Territories.

STANDARD SHIPPING (USPS GROUND ADVANTAGE)

  • Delivery within 2-5 business days
  • Delivery to Alaska, Hawaii and US Territories may take up to 14 business days.
  • Monday - Saturday delivery
  • Packages 1 lb. and under will be delivered by First Class Mail

USPS PRIORITY MAIL

  • Delivery within 1-3 business days, including to Alaska, Hawaii and US Territories.
  • Monday - Saturday delivery

USPS PRIORITY MAIL EXPRESS

  • Delivery within 1-2 business days
  • Monday - Saturday delivery
  • Orders must be placed by 1:00 PM (Central Time) Monday - Friday for expedited shipping – contact Emu Therapy Customer Care to confirm that your order will process the same day

UPS GROUND

  • Delivers in 2-5 business days
  • Monday - Friday delivery
  • Available in select areas
  • PO Box delivery is not available for UPS shipments

UPS 2ND DAY AIR

  • Delivers in 2 business days
  • Monday - Friday delivery
  • Monday - Friday delivery
  • Orders must be placed by 1:00 PM (Central Time) Monday - Friday for expedited shipping – contact Emu Therapy Customer Care to confirm that your order will process the same day

UPS NEXT DAY

  • Delivers in 1 business day
  • Monday - Friday delivery
  • PO Box delivery is not available for UPS shipments
  • Orders must be placed by 1:00 PM (Central Time) Monday - Friday for expedited shipping – contact Emu Therapy Customer Care to confirm that your order will process the same day

Please click here for information regarding international orders and shipping.

Domestic orders will be packed and shipped by the next business day, pending verification of order information. Orders placed on Saturdays and Sundays will ship on Monday. Orders placed on holidays will ship the next business day. For expedited shipping, orders must be placed by 1:00 PM (Central Time) Monday – Friday – contact Emu Therapy Customer Care to confirm that your order will process the same day.

To ensure fast and efficient shipping, all orders are packaged and shipped from our centrally-located headquarters in Oklahoma City, Oklahoma.

If any of your items are on backorder, you will be contacted by an Emu Therapy Customer Care Agent to determine the best delivery solution for you.

You will receive a shipping confirmation email once your order has shipped. This email will provide you with the shipping confirmation numbers necessary to locate your order. If you did not provide us with an email address, please keep your Order Confirmation number readily available from time of purchase. Our Customer Care Center will be able to track your package for you. Just call 1-800-289-0589.

Yes. When ordering online or via mail, you have the option of entering a separate shipping address. Please be sure to enter the proper billing address associated to the credit card. For phone orders, simply notify the Customer Care Agent that you wish to ship your order to another address.

Orders being shipped to FPO and APO (military overseas) addresses are delivered via USPS. Emu Therapy is proud to offer free shipping to all APO and FPO addresses. We are happy to support our troops who bravely defend our country.

Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location. If the order has not yet shipped, we will be happy to correct the shipping or billing address free of charge.

Sales tax is only charged on products delivered in Oklahoma. Sales tax is NOT charged on shipping charges.

Yes. With the convenience of our AutoShip Program, you can have your favorite products delivered to your doorstep at pre-selected intervals. Please click here for more information regarding our AutoShip Program.

Most of our packages are delivered by a combination of air and ground transportation. The U.S. Department of Transportation (DOT) restricts air shipment of certain items, which it believes could contribute to an onboard fire or other mishap. Restricted items typically fall into one of two categories:

  • Aerosol-type products in pressurized spray cans, such as hairspray and shaving cream.
  • Products that contain flammable, volatile, or corrosive chemicals, such as nail polish and nail polish remover.

We're committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. DOT restricted products can only be shipped via ground delivery.